it was really a struggle when i first entered the hallways of a contact center....the idea of going into the call center still wouldn't sink into my feeble mind...what? me? why?...
it was not until i realized the importance of doing such an action that i finally accepted the fact that i need the job...not that i was totally jobless at that time....but that i need a job that will make me financially stable as i try to finish my masters degree...yup, i had to find a job that's financially rewarding and that will give the time to write my thesis...
i had a barrage of comments ranging from the positive to the most negative of all...comments that even made me more curious of what the call center industry has to offer...and right now, i'm reaping the fruits of such a decision...
within the halls of the call center, you can hear the sound of keyboards ticking and the sound of Filipino men and women trying to help out Americans regarding their queries about their phones...yup, you got me right - phones! i am in an account that has something to do with telecommunications...it also pays much for the hardwork that you put in...you get paid for every minute that you spend interacting with a hapless customer waiting for you to give in to their requests...hahaha...and i thought they are technologically up to date...
the impression about the call center, which is totally the opposite of what i'm experiencing right now, is that it is scripted....ha! that is so much the opposite of our work in this call center...yes, your opening spiels are all but the same and rehearsed but when it comes to the issues...man! it will make you think and sweat your hearts out....totally, totally different from what most people know!
still i continue with this journey...hopefully i'll find daylight!!!!
Monday, July 20, 2009
a change of path...
at the end of my short journey as a teacher, i began to question whether i still have the fire within me to continue and teach...questions that also started my eventual decision to make a shift in the direction that i'm taking...a few powerful questions that led me to where i am right now...
the year 2009 marked the change in my perspective as an "idealist" teacher to a pragmatic individual whose outlook in life is marked not by what should be, but on what is practical and fitting for a given situation...i suddenly changed all my views!
shifting from a teaching career to a work in a contact center made me feel better...for the moment though...as i will never know, when that wind of change will blow...who knows within the year... or within two years...
when i decided to work in a contact center, i made sure that i was staying for a couple of years before i go back to my original profession...teaching! teaching is indeed a noble profession, and it still is! although it is devoid of the monetary compensation that a contact center job gives...what made me tired of teaching is the fact that you sometimes find yourself under a pile of never ending paperworks which you don't have when you're working in an industry...this is one aspect of teaching that i really cannot cope up with until now and what makes me work harder to stick with my present endeavor.
although i still would want to help but right now i'm still not ready to give the usual energy that i had before...it's like a burning candle that's almost about to die out...
the year 2009 marked the change in my perspective as an "idealist" teacher to a pragmatic individual whose outlook in life is marked not by what should be, but on what is practical and fitting for a given situation...i suddenly changed all my views!
shifting from a teaching career to a work in a contact center made me feel better...for the moment though...as i will never know, when that wind of change will blow...who knows within the year... or within two years...
when i decided to work in a contact center, i made sure that i was staying for a couple of years before i go back to my original profession...teaching! teaching is indeed a noble profession, and it still is! although it is devoid of the monetary compensation that a contact center job gives...what made me tired of teaching is the fact that you sometimes find yourself under a pile of never ending paperworks which you don't have when you're working in an industry...this is one aspect of teaching that i really cannot cope up with until now and what makes me work harder to stick with my present endeavor.
although i still would want to help but right now i'm still not ready to give the usual energy that i had before...it's like a burning candle that's almost about to die out...
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