it was really a struggle when i first entered the hallways of a contact center....the idea of going into the call center still wouldn't sink into my feeble mind...what? me? why?...
it was not until i realized the importance of doing such an action that i finally accepted the fact that i need the job...not that i was totally jobless at that time....but that i need a job that will make me financially stable as i try to finish my masters degree...yup, i had to find a job that's financially rewarding and that will give the time to write my thesis...
i had a barrage of comments ranging from the positive to the most negative of all...comments that even made me more curious of what the call center industry has to offer...and right now, i'm reaping the fruits of such a decision...
within the halls of the call center, you can hear the sound of keyboards ticking and the sound of Filipino men and women trying to help out Americans regarding their queries about their phones...yup, you got me right - phones! i am in an account that has something to do with telecommunications...it also pays much for the hardwork that you put in...you get paid for every minute that you spend interacting with a hapless customer waiting for you to give in to their requests...hahaha...and i thought they are technologically up to date...
the impression about the call center, which is totally the opposite of what i'm experiencing right now, is that it is scripted....ha! that is so much the opposite of our work in this call center...yes, your opening spiels are all but the same and rehearsed but when it comes to the issues...man! it will make you think and sweat your hearts out....totally, totally different from what most people know!
still i continue with this journey...hopefully i'll find daylight!!!!
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